How do I return/exchange an item?
Submit your return request to Admin@KeChic.com. After submitting the request and it has been approved, you will receive Return Instructions and RAN #. Items returned without an authorization # will be refused. We recommend insuring your return, we are not responsible for items that are lost or damaged during transit.
Clearly write your RAN# on the outside of your return packaging and ship to:
House of Ke'Chic
286 Highway 138 SW, Suite N
Riverdale, GA 30274
Refunds (if applicable)
We do not offer refunds unless we are unable to fulfill your original order. Refunds must be returned to the same method of payment used when your original order was placed. If there is an issue returning your payment to the original card used at the time of sale, a manual refund via check must be made. Please allow up to 21 days for manual refunds.
Returns are eligible for store credit or exchange only. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return. Returns require prior authorization and a Return Authorization Number. Items returned to us without authorization will be refused and returned to sender. In some cases, the buyer may be responsible for the return shipping. Shipping fees are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All merchandise must be unworn. We can only accept returns that are in the original, salable condition. Returns that do not meet this criteria will be deemed non-returnable and will be denied.
Several types of goods are exempt from being returned. Examples intimate apparel, hosiery, shape wear, swim wear and undergarments.
Additional non-returnable items:
Some health and personal care items
Custom orders are not returnable for any reason.
Formal wear may be exchanged for the identical item ONLY at our discretion.
Jewelry & accessories may be exchanged at our discretion. Our accessories are costume in nature and may not be returned for excessive use/abuse.
Clearance items (if applicable)
Only regular priced items may be returned, unfortunately clearance sale items cannot be returned, they are FINAL SALE.
Shoes must be in the original shoe box, free of damage and postal labels. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return.We recommend only trying shoes on in a carpeted area for a very limited time. Items shipped back with the shoe box used as a shipping box will not be accepted.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the gift card to the gift giver unless otherwise specified by the purchaser.
You should expect to receive your store credit within 14 of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
Store credits are good for future purchases made on the site and are redeemable for up to one year from the date issued.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, up to 10 business days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If there is an issue returning your payment to the original card used at the time of sale, a manual refund via check must be made. Manual refunds are required if you have closed your bank account, no longer have your credit, debit or gift card that was used to place your order, have reported your card lost or stolen. Please allow up to 21 days for manual refunds. Failure to inform us of any of the above issues with your credit card may add additional delays.